Work Process

We listen first. Together we explore the business, the audience, and what a successful outcome should make possible.

Your part

Share context, goals, and anything already decided — or still open.

Outcome

A shared brief with goals, audience, and project priorities.

The brief becomes a focused plan. Content, structure, technical needs, and responsibilities are agreed before design begins.

Your part

Review the plan, confirm priorities, and flag constraints early.

Outcome

An agreed sitemap, scope, and delivery roadmap.

The plan takes visual shape. You review layouts and key interactions; we refine the direction around your feedback.

Your part

Give clear feedback on the direction before development starts.

Outcome

Approved responsive designs for the key page types.

Approved designs become a working site. Regular previews keep you involved as pages, content, and integrations take shape.

Your part

Explore the preview and note what feels right — or needs work.

Outcome

A working website on a private preview environment.

We check the full experience across screens and browsers. You review content and essential journeys with us before sign-off.

Your part

Check content carefully and approve the final experience.

Outcome

A tested website and a completed launch checklist.

We move from preview to the live site with final checks, a clear handover, and a calm introduction to your new setup.

Your part

Confirm launch readiness and join the handover.

Outcome

Your live website, with access and handover guidance.

Launch is a beginning. We agree how the site will be maintained and help prioritise useful improvements as the business evolves.

Your part

Tell us what is changing and what you need next.

Outcome

An agreed support scope and a practical improvement plan.